Image copyright: https://images.app.goo.gl/Tevw2KJFWhVSzkLq7
- Develop survey questions requires the background knowledge of this topical disease. In this way, it helps me improved my understanding of type one diabetes;
- Collaboration. Liam is a great leader and collaborator, he is always open-minded and willing to provide meaning full-time suggestions to me.
- Meeting agenda. I wrote a short list about things that we should cover during our meeting -- the goal of the survey, clarification of the problem statement, customer profiles, and rapid prototype of the MVP. This list helped our communication efficiency.
Clarify the goal of the survey beforehand. Even though we talked a lot about survey questions beforehand, but it seemed like Liam and I had different expectations and goals. For example, in the survey, I separated parents and children's questions and 60% of the survey questions are about the children. But during our Saturday meeting. Liam told me he was expecting me to understand parents' side.
I should be more cautious about the language I use.
Example survey question 1: "How much do you worry about kid’s diabetes management ?"
Liam: "Maybe reframe this question to be more similar to above. I feel like a parent might feel the need to say “very worried”, otherwise they’re not being a good parent."
Example survey question 2:: "Please tell us how do you involve with your kid’s diabetes.- please be as detailed as possible"
Liam: "Same issue above with potentially causing stress but I like the premise of the question." Sometimes, we know what we want to get answers we want, but it's also because of this, we might end up being too rational or too straightforward and hurt other people's feeling.
- Join the Dexcom Facebook group;
- Catch up with Liam's previous Facebook post and see other people's comments.
- Generate an email template and invite people to join our interviews. (Liam has contacts).
- Create an interview protocol.